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  1. JIRA Service Desk Server
  2. JSDSERVER-4892

All Service Desk related pages are not loading in IE 11

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    Details

      Description

      Summary

      After upgrading to JSD 3.3.2, all JSD related pages including Customer Portal are blank in IE 11

      Environment

      IE 11

      Steps to reproduce

      1. Upgrade to JSD 3.3.2.
      2. Access to any JSD projects using IE 11.

      Expected result

      No empty page should be shown when access to JSD project related pages like Queues, Customers, Reports, Customer Portal and etc.

      Actual result

      All JSD related pages are empty, except issue view.

      Workaround

      Option 1. Use other browsers

      Using Chrome, Firefox, Safari or Edge will make the web pages display properly

      Option 2. Update the files within jira-servicedesk-3.3.2-REL-0010.jar that are causing the issue
      Important: Please read first

      * Backup your JIRA directory before attempting this workaround.

      • You will need a copy of jar which is bundled with Oracle Java JDK 8 to re-create the jar file.

      JIRA Server

      1. Shutdown JIRA
      2. Extract out the contents of $JIRA_HOME/plugins/installed-plugins/jira-servicedesk-3.3.2-REL-0010.jar to a temporary directory (e.g. /tmp/atlassian-jira-servicedesk-3.3.2)
      3. Edit sd.portal.api.bundle.js
        Search and replace all from "() =>" to "function()" - without the quotes
      4. Edit sd.project.api.bundle.js
        Search and replace all from "() =>" to "function()" - without the quotes
      5. Re-create the JAR
        jar cfm /tmp/jira-servicedesk-3.3.2-REL-0010.jar ./META-INF/MANIFEST.MF *
      6. Copy the newly created /tmp/jira-servicedesk-3.3.2-REL-0010.jar into $JIRA_HOME/plugins/installed-plugins/jira-servicedesk-3.3.2-REL-0010.jar
      7. Start JIRA

      In Microsoft IE 11 Browser

      1. You must Clear the Browser Cache otherwise it will not work
      • If clearing the cache doesn't work, try also SHIFT + REFRESH in the browser

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              • Assignee:
                mmcmahon Matthew McMahon
                Reporter:
                michin Michelle Chin (Inactive)
              • Votes:
                47 Vote for this issue
                Watchers:
                60 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: