Steps to Reproduce
- Create a user with valid email
- Create a Service Desk with administrator
- Go to the People tab and remove jira-users from the Service Desk Team
- Login as the user(Service Desk Customer)
- File a Service Desk request
- When you receive the notification as the Service Desk Customer, reply directly to the notification with any comment
Expected Behaviour:
Mail handler should process that email and comment in that issue
Actual Behaviour:
Comment not added for the Service Desk customer
In Debug incoming log:
2014-04-25 23:28:03,542 DEBUG [testing] QuartzScheduler_Worker-0 ServiceRunner mail capture S: +OK message follows
2014-04-25 23:28:03,715 DEBUG [testing] QuartzScheduler_Worker-0 ServiceRunner mail capture User 'vicky' does not have permission to comment on an issue in project '10200'.
2014-04-25 23:28:03,717 DEBUG [testing] QuartzScheduler_Worker-0 ServiceRunner mail capture Deleting Message: <CABuj-xkVgBSwF5PGN9L9VVBBwgnktmYEyMbiUgA_h9Nq9dMTMQ@mail.gmail.com>
2014-04-25 23:28:03,717 DEBUG [testing] QuartzScheduler_Worker-0 ServiceRunner mail capture Closing folder
2014-04-25 23:28:03,741 DEBUG [testing] QuartzScheduler_Worker-0 ServiceRunner mail capture Delivered-To: tecken90@gmail.com
Root Cause:
Default Service Desk permission didn't add Service Desk Customer to the Add Comment permission in the permission scheme.
Workaround:
Add Service Desk Customer into the Add Comment permission in the project's permission scheme
Bug
Low