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  1. Jira Service Management Data Center
  2. JSDSERVER-4858

Allow customisation of report period for "SLA goals" report

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently in JIRA Service Desk report, customer can change the report period for Satisfaction report (see screenshot below) :

      But not for SLA goals report (see screenshot below) :

      Suggested Solution

      All an option for SLA goals report which allows user to change report period as for Satisfaction report.

        1. 2017-02-24_satisfaction-report.png
          2017-02-24_satisfaction-report.png
          83 kB
        2. 2017-02-24_sla-report.png
          2017-02-24_sla-report.png
          113 kB

            [JSDSERVER-4858] Allow customisation of report period for "SLA goals" report

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 504982 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010840 ] New: JAC Suggestion Workflow 3 [ 3648226 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663550 ] New: JAC Suggestion Workflow [ 3010840 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324289 ] New: Confluence Workflow - Public Facing v4 [ 2663550 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053132 ] New: JSD Suggestion Workflow - TEMP [ 2324289 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048165 ] New: JSD Suggestion Workflow [ 2053132 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1709728 ] New: JSD Suggestion Workflow - TEMP [ 2048165 ]

              Unassigned Unassigned
              cmao Chen Mao (Inactive)
              Votes:
              5 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: