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  1. Jira Service Management Data Center
  2. JSDSERVER-4793

Customer portal homepage should show all the projects by default

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently, the Customer portal homepage only shows Popular and Recent projects. This may confuse some users on where to find some other projects that are not shown at Popular and Recent projects.

      Customer portal homepage URL is <Base URL>/servicedesk/customer/portals.

      Suggested Solution

      Instead of having Popular and Recent projects, Customer portal homepage should display all the Projects that the customer has the apporpriate permissions.

          Form Name

            [JSDSERVER-4793] Customer portal homepage should show all the projects by default

            Tomáš Vrabec added a comment -

            Any workaround here?

            Tomáš Vrabec added a comment - Any workaround here?

            NCATS LAB added a comment -

            Definitely needed. Customers get lost and cannot find the requests they want. All service desks should be shown by default. 

            NCATS LAB added a comment - Definitely needed. Customers get lost and cannot find the requests they want. All service desks should be shown by default. 

            David Willson added a comment -

            I have the same request - is there a workaround anyone has found?

             

            David Willson added a comment - I have the same request - is there a workaround anyone has found?  

            RomeoA added a comment -

            Hello team,

             

            May i know when will this feature be available? We really need this feature so that our customer will not open incorrect ticket on projects.

             

             

            Regards,

             

            Romeo

            RomeoA added a comment - Hello team,   May i know when will this feature be available? We really need this feature so that our customer will not open incorrect ticket on projects.     Regards,   Romeo

              Unassigned Unassigned
              mmuthusamy Moga
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                Created:
                Updated: