-
Suggestion
-
Resolution: Unresolved
-
None
-
None
-
2
-
4
-
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
It's a bit cumbersome to add a new customer from service desk. You can add an email address, but not set the user's full name.
Once the email is added, we then have to go into jira users admin, edit the user, and then set the name on a separate screen. It would be great to be able to do this in one shot.
I usually copy and paste names/addresses from my email client, and the generic standard for names and addresses is: First Last <name@company.com>.
It would be great to be able to paste this in as one unit right into service desk to add the user and set the name.
It should also be able to parse
'First Last' <name@company.com>
"First Last" <name@company.com>
And also, all these combinations, using: Last, First
Ideally there would also be a plugin hook where there can be the ability to add to these rules or replace them with the administrators choice of functionality.
- relates to
-
- Gathering Interest
- links to
[JSDSERVER-4764] Ability to specify user's full name when adding to jira service desk customer
we abandoned this product 3 years ago because of issues like this. How do I stop getting emails on updates on this thread?
+1 for this request. Not having it is cumbersome. As Adam said, it also doesn't make sense how these fields are clearly available throughout jira, but not in this section.
Whisperer with autocomplete and with the list of users of the specified group would be good as well. I do not get it, it is almost in every user picker field, but not here.
+1