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  1. Jira Service Management Data Center
  2. JSDSERVER-4744

Some fields should be validated before the request is created by Customers

    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

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      Problem

      There's no field validation functionality for request created by Customers from the Customer Portal. For example, if there's a field for Customers to insert their License number, there's no validation for the License number validity.

      Suggestion

      Admin should be able to create fields with validation or functionality like the SEN field on the Create Request form in support.atlassian.com.

      Why is this important

      To ensure that the data entered by the Customers is sensible and reasonable

            [JSDSERVER-4744] Some fields should be validated before the request is created by Customers

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              Unassigned Unassigned
              michin Michelle Chin
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                Created:
                Updated: