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  1. Jira Service Management Data Center
  2. JSDSERVER-4718

Configuring POP mail server error, IOException: Unexpected Response

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      I cant configure the mail server for incoming mail requests. I keep getting this error with the test connection:

      Unfortunately no connection was possible. Review the errors below and rectify:

      • IOException: Unexpected response: 220 (mail_server-company) ESMTP Symantec Messaging Gateway.

          Form Name

            [JSDSERVER-4718] Configuring POP mail server error, IOException: Unexpected Response

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            Description Original: I cant configure the mail server for incoming mail requests. I keep getting this error with the test connection:

            Unfortunately no connection was possible. Review the errors below and rectify:
             * IOException: Unexpected response: 220 (mail_server-company) ESMTP Symantec Messaging Gateway.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-4718].
              {panel}

            I cant configure the mail server for incoming mail requests. I keep getting this error with the test connection:

            Unfortunately no connection was possible. Review the errors below and rectify:
             * IOException: Unexpected response: 220 (mail_server-company) ESMTP Symantec Messaging Gateway.

              Unassigned Unassigned
              3409c96ece42 Alfredo Novoa Yaksic
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                Created:
                Updated:
                Resolved: