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  1. Jira Service Management Data Center
  2. JSDSERVER-4559

JSD mail handler add attachment to ticket which has been moved to Software project without any trace

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      Summary

      If a ticket raised by JSD customer is move to another JIRA Software project and customer responds to the notification mail (its subject contains the original issue key in Service Desk project) with an email that contains an attachment, the attachment will be added to the moved issue without any trace in the issue and without any comments.

      Steps to Reproduce

      1. Create two projects : One Service Desk project and one Software project.
      2. SD customer create a new Service Desk ticket via email and make sure you have received a notification informing the creation of new ticket.
      3. Move the ticket to Software project
      4. SD customer responses to the notification received in step 2 with some comments and an attachment

      Expected Results

      Comments and attachment being added to the moved ticket in Software project if the reporter has the necessary permission.
      Or create a new ticket in the Service Desk project.

      Actual Results

      Only attachment is added to the moved ticket but without any trace.
      (no issue activity is logged)

            [JSDSERVER-4559] JSD mail handler add attachment to ticket which has been moved to Software project without any trace

            Nhi Nguyen (Inactive) added a comment -

            Hello,
            Please upgrade to latest JSD versions (4.5.0, 4.4.2) to get the fix.
            Now after a JSD request is moved to other project types (Jira Core, Jira Software), Comments and Attachments added via email to the former issue key will be added to the moved ticket in the new project if the reporter has necessary permissions on that project.
            Activities also log all actions.
            Regards,
            JSD Server team

            Nhi Nguyen (Inactive) added a comment - Hello, Please upgrade to latest JSD versions (4.5.0, 4.4.2) to get the fix. Now after a JSD request is moved to other project types (Jira Core, Jira Software), Comments and Attachments added via email to the former issue key will be added to the moved ticket in the new project if the reporter has necessary permissions on that project. Activities also log all actions. Regards, JSD Server team

              Unassigned Unassigned
              cmao Chen Mao (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: