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  1. Jira Service Management Data Center
  2. JSDSERVER-4552

As a Service Desk Manager I would like to be able to customize the columns displayed on the requests homepage so that customers can be provided with critical pieces of information

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    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As a Service Desk Manager I would like to be able to customize the columns displayed on the requests homepage so that customers can be provided with critical pieces of information

      We have a need to always be able to display a unique reference that does not change when issues are moved or cloned on the requests home page, it is currently not possible to configure this view and although various needs to customize this page has been discussed on several support portal articles I have been unable to find a request to change the product to accommodate this need / feature

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              Unassigned Unassigned
              a12b6d4af77e Annette Beckett
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