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  1. Jira Service Management Data Center
  2. JSDSERVER-4543

Ability to Disable Notification Within Organisation

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      When a ticket is shared with the Organisation, all users within the organisation will receive notification of the updates. This causes spam to the end users.

      Suggested Solution

      Provide the ability to disable the notification within the organisation.

      Workaround

      Set the notification to be sent to Reporter only:

      1. Go to Project Settings > Customer notifications
      2. Edit the Organization added notification rule
      3. Under To field
        • Remove Customers involved
        • Add Reporter (customer)

      Note that this will cause all participants not receiving any notification, even they are not in the organisation but added separately.

              Unassigned Unassigned
              cteh Ting
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                Created:
                Updated:
                Resolved: