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  1. Jira Service Management Data Center
  2. JSDSERVER-4505

Disabling thumbnails should display attached images as clickable links

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      Summary

      Currently, if Thumbnails are disabled from Attachments, attaching an image will display a grey rectangle (or broken image) on Customer Portal. This is misleading:

      Suggestion

      JIRA or Service Desk should render the attached images as links instead of thumbnails which has been disabled system wide.

      Workaround

      When attaching an image, manually insert a link for it using [^filename.ext]:

      Note

      This should be done together with JRA-45919.

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            [JSDSERVER-4505] Disabling thumbnails should display attached images as clickable links

            Alexander Demchenko added a comment - - edited

            Hi, there. 

            I give you my example.

            In my Jira I turned off Enable Thumbnails , screenshot: http://prntscr.com/d7iszs

            Now when somebody attaches images via Customer Portal, they see an empty rectangle, screenshot: http://prntscr.com/d7itw2

            It is naturally that turning off thumbnails should make all files to be downloadable links by default.  I mean this way: http://prntscr.com/d7iuiq

            It is very important to make all files to be attached as separate item.

             

            Also it would be good to make it possible to turn on/off thumbnails per JIRA Service Desk Project.

            Alexander Demchenko added a comment - - edited Hi, there.  I give you my example. In my Jira I turned off Enable Thumbnails , screenshot: http://prntscr.com/d7iszs Now when somebody attaches images via Customer Portal, they see an empty rectangle, screenshot: http://prntscr.com/d7itw2 It is naturally that turning off thumbnails should make all files to be downloadable links by default.  I mean this way: http://prntscr.com/d7iuiq It is very important to make all files to be attached as separate item.   Also it would be good to make it possible to turn on/off thumbnails per JIRA Service Desk Project.

              Unassigned Unassigned
              vdung Andy Nguyen (Inactive)
              Affected customers:
              7 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated: