Summary

Currently, if Thumbnails are disabled from Attachments, attaching an image will display a grey rectangle (or broken image) on Customer Portal. This is misleading:

Suggestion

JIRA or Service Desk should render the attached images as links instead of thumbnails which has been disabled system wide.

Workaround

When attaching an image, manually insert a link for it using [^filename.ext]:

Note

This should be done together with JRA-45919.