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  1. Jira Service Management Data Center
  2. JSDSERVER-4503

Installing JIRA Service Desk OBR does not install servicedesk-automation-then-webhook-plugin-3.2.0-079.jar

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      Summary

      Installing Service Desk using the OBR from JIRA Service Desk download does not install servicedesk-automation-then-webhook-plugin-3.2.0-079.jar plugin. This makes the option for Webhook in THEN for Service Desk automation rule does not appear.

      Steps to Reproduce

      1. Install JIRA Core 7.2.4.
      2. Upload JIRA Service Desk 3.2.4 OBR file at Versions & licenses page.
      3. Go to Manage add-ons page and search for then.

      Expected Results

      You will be able to see that the servicedesk-automation-then-webhook-plugin-3.2.0-079.jar plugin is installed.

      Actual Results

      No result has been found.

      Workaround

      Retrieve jira-servicedesk-application-3.2.4.obr\dependencies\servicedesk-automation-then-webhook-plugin-3.2.0-079.jar and install using the Upload Add-on option that appears on the Mange Add-ons page.

      • The .obr can be renamed .zip and opened like a zip file.

      Notes

      If you extract the OBR file, you will be able to see the JAR file in the dependencies folder.

            [JSDSERVER-4503] Installing JIRA Service Desk OBR does not install servicedesk-automation-then-webhook-plugin-3.2.0-079.jar

            Mateusz T made changes -
            Remote Link Original: This issue links to "JSDS-80 (JIRA Server)" [ 231829 ] New: This issue links to "JSMDC-80 (JIRA Server (Bulldog))" [ 231829 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304755 ] New: JAC Bug Workflow v3 [ 3126437 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Owen made changes -
            Symptom Severity Original: Minor [ 14432 ] New: Severity 3 - Minor [ 15832 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058713 ] New: JSD Bug Workflow v5 - TEMP [ 2304755 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056046 ] New: JSD Bug Workflow v5 [ 2058713 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955879 ] New: JSD Bug Workflow v5 - TEMP [ 2056046 ]
            Nhi Nguyen (Inactive) made changes -
            Remote Link New: This issue links to "Page (Extranet)" [ 283656 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1623045 ] New: JSD Bug Workflow v5 [ 1955879 ]
            Lachlan G (Inactive) made changes -
            Status Original: Released to Server [ 11572 ] New: Done [ 10044 ]
            Lachlan G (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Awaiting Release [ 11372 ] New: Released to Server [ 11572 ]

              lgoodhewcook Lachlan G (Inactive)
              mmuthusamy Moga
              Affected customers:
              1 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: