• Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Allow bulk approve or decline request through the standard "bulk change" operation.

          Form Name

            [JSDSERVER-4496] Add Approve & Decline as bulk operations

            This is a important requested from our team.We can bulk approve/reject Jira issues.Please consider add this function.

            Song Haiming added a comment - This is a important requested from our team.We can bulk approve/reject Jira issues.Please consider add this function.

            Hua Soon SIM [Akeles] added a comment - - edited

            Doing approvals via bulk operations is very challenging because

            1. different request types will have different workflow transitions (with different conditions/validators)
            2. users need to filter out each request type with the correct status to see if there are any requests pending approvals
            3. Users will need to manually add the relevant custom fields for the request types in the issue navigator columns so that they are not approving blindly

            We have built a Jira app for our use and think our approach is more user friendly and organised.

            Beside being compatible on Jira Server, Bulk Approvals for Jira Service Management is also certified for Data Center.

            Hua Soon SIM [Akeles] added a comment - - edited Doing approvals via bulk operations is very challenging because different request types will have different workflow transitions (with different conditions/validators) users need to filter out each request type with the correct status to see if there are any requests pending approvals Users will need to manually add the relevant custom fields for the request types in the issue navigator columns so that they are not approving blindly We have built a Jira app for our use and think our approach is more user friendly and organised. Beside being compatible on Jira Server, Bulk Approvals for Jira Service Management is also certified for Data Center.

            This is a top requested feature from our team. Please consider adding this.

            Steph Middler added a comment - This is a top requested feature from our team. Please consider adding this.

            I would also like to have this feature where I can bulk approve/reject Jira issues

            Narender Mehra added a comment - I would also like to have this feature where I can bulk approve/reject Jira issues

            We creates 100s of tickets which needs one approval, so we expect this behaviour as following.
            1) Filter tickets based on label and criteria and select bulk operation, Next
            2) Select Operation Transition issue, If user is approver then condition of approval is passed so it should let user do the bulk transition regardless approve or decline buttons.
            3) Issue transitions and updated who did the approval.

            This should be the bug in to bulk operation module or problem ticket in bulk operation. This is expected behaviour of bulk operation.

            Please select this for development.

            Milan Ardeshana added a comment - We creates 100s of tickets which needs one approval, so we expect this behaviour as following. 1) Filter tickets based on label and criteria and select bulk operation, Next 2) Select Operation Transition issue, If user is approver then condition of approval is passed so it should let user do the bulk transition regardless approve or decline buttons. 3) Issue transitions and updated who did the approval. This should be the bug in to bulk operation module or problem ticket in bulk operation. This is expected behaviour of bulk operation. Please select this for development.

            Also a bulk delete would be nice. Since you can get spam on your e-mail address.

            Karsten Nilsen added a comment - Also a bulk delete would be nice. Since you can get spam on your e-mail address.

              Unassigned Unassigned
              b14dd4b8b061 Aggelos Paraskevopoulos [Relational]
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                Created:
                Updated: