[JSDSERVER-4484] Pasting a screenshot while writing on the comment field will result in all the comment being lost - Create and track feature requests for Atlassian products.

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Type: Bug
Resolution: Duplicate
Priority: Low
Fix Version/s: 4.3.0, 4.2.1
Affects Version/s: 2.5.4
Component/s: Issue View
Labels:
- affects-server

Support reference count:
1
Symptom Severity:
Severity 3 - Minor
UIS:
1
Bug Fix Policy:
View Atlassian Server bug fix policy

Summary

Pasting a screenshot while writing on the comment field will result in all the comments being lost

Tested Environment

JIRA 6.4.10
Service Desk 2.5.4

Steps to Reproduce

Go to a project where you are the service desk agent
Go to any issue in in this project (from JIRA's end, not portal end)
Start writing on the comment field (Don't hit Send response)
Now take a screenshot and then paste on the comment by hitting Ctrl + v

Expected Results

You should have the comment you have written, plus the screenshot will be uploaded and also included in the comment as !screenshot-1.png!

Actual Results

THe comment is lost. The screenshot is uploaded. However, the screenshot comment is not included in comment as !screenshot-1.png!

Notes

This works as expected in JIRA Business and Software projects.

is duplicated by

JSDSERVER-4788 Attach screenshot by pasting an image from the clipboard removes the draft comment in Text mode

Closed

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Assignee:: Martin Ma

Reporter:: Mohamed Riza (Inactive)

Affected customers:: 2 This affects my team

Watchers:: 5 Start watching this issue

Created:: 09/Nov/2016 6:59 AM

Updated:: 09/Aug/2019 4:10 AM

Resolved:: 19/Jul/2018 11:45 PM