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  1. Jira Service Management Data Center
  2. JSDSERVER-445

User needs Service Desk Team role membership to create issue via email

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      Symptoms

      User emails into a create mail handler. Issue does not get created. Project for the mail handler has a Service Desk installed and is using Service Desk to manage the permission scheme.

      Steps to reproduce

      1. Create a new SD and project at the same time
      2. Remove jira-users from the Service Desk Team role in the People tab of Service Desk
      3. Set up a mail handler to create issues in the newly created project
      4. Put a valid email into watched mail box

      Expected result

      Email is converted into a ticket.

      I believe that this is caused by the changes made in: https://jira.atlassian.com/browse/JSD-62

      Workaround

      Add the jira-users group the Create Issue permission in the permission scheme.
      Caveat for this is that the user will now be able to create issues into that project via the JIRA UI.

          Form Name

            [JSDSERVER-445] User needs Service Desk Team role membership to create issue via email

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2305415 ] New: JAC Bug Workflow v3 [ 3125981 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2059377 ] New: JSD Bug Workflow v5 - TEMP [ 2305415 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056811 ] New: JSD Bug Workflow v5 [ 2059377 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955671 ] New: JSD Bug Workflow v5 - TEMP [ 2056811 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615469 ] New: JSD Bug Workflow v5 [ 1955671 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602357 ] New: JSD Bug Workflow v4 [ 1615469 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398432 ] New: JSD Bug Workflow v2 [ 1602357 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 641080 ] New: JSD Bug Workflow [ 1398432 ]
            Nga Lai (Inactive) made changes -
            Component/s New: Incoming Email [ 32490 ]
            Component/s Original: Email [ 27895 ]

              Unassigned Unassigned
              bberenberg Boris Berenberg (Inactive)
              Affected customers:
              4 This affects my team
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: