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  1. Jira Service Management Data Center
  2. JSDSERVER-4436

Attachments/Screenshots in the description from the Customer Portal

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      We would like to be able to add screenshots directly inline from the description field in the Customer Portal. You can now do this from within JIRA itself which is nice and you can now paste screenshots in the portal (https://jira.atlassian.com/browse/JSD-725) which is also nice but the use case we have is for customers who are trying to describe something using screenshots.

      For instance, customer comes to the Service Desk portal and starts creating a ticket. In the description they want to say:
      I can't log in. Here is a screenshot of the login screen:
      (screenshot of login screen)
      When I supply my username and password I get this error:
      (screenshot of the error screen)

      Today you cannot do this from the Customer Portal. You can attach images but you cannot easily relate those images to the text in the description.

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            [JSDSERVER-4436] Attachments/Screenshots in the description from the Customer Portal

            carrie.a.niemiec@intel.com added a comment -

            Why is there no ticket owner?

            carrie.a.niemiec@intel.com added a comment - Why is there no ticket owner?

            Lester Dizon added a comment -

            This feature exists as a Jira "Work item". It shouldn't be hard to implement it also on the customer portal  

            Lester Dizon added a comment - This feature exists as a Jira "Work item". It shouldn't be hard to implement it also on the customer portal  

            Chad Rast added a comment -

            This ticket has been open since 2017? Really? My company just got setup with Jira Service Management late last year, and our users have been asking for this since the beginning. Now we have a flood of internal tickets asking for this functionality. Please prioritize adding this feature ASAP.

            Chad Rast added a comment - This ticket has been open since 2017? Really? My company just got setup with Jira Service Management late last year, and our users have been asking for this since the beginning. Now we have a flood of internal tickets asking for this functionality. Please prioritize adding this feature ASAP.

            René Warsow added a comment -

            you guys already tried this in edge brwoser?

            René Warsow added a comment - you guys already tried this in edge brwoser?

            aakash.vijaywargiya added a comment -

            Any solution to this problem ?  Thank you

            aakash.vijaywargiya added a comment - Any solution to this problem ?  Thank you

            Ingo Janson (ARCWIDE) added a comment -

            Hi, we have the same problem. Any news on that? Thank you

            Ingo Janson (ARCWIDE) added a comment - Hi, we have the same problem. Any news on that? Thank you

            Melissa Lhermite added a comment -

            Do you have visibility on this suggestion? It's really important for our client to be able to include screenshots. Thanks. 

            Melissa Lhermite added a comment - Do you have visibility on this suggestion? It's really important for our client to be able to include screenshots. Thanks. 

            Casey Stewart added a comment -

            Can this same functionality be added to comments, we need the ability to attach images inline inside comments from the customer portal.  Unless there is a separate Issue for this somewhere?

            Casey Stewart added a comment - Can this same functionality be added to comments, we need the ability to attach images inline inside comments from the customer portal.  Unless there is a separate Issue for this somewhere?

            Nicholas Bell added a comment - - edited

            its 2024......and we still can't have clear descriptions without unnecessary attachments due to this issue 

            Nicholas Bell added a comment - - edited its 2024......and we still can't have clear descriptions without unnecessary attachments due to this issue 

            EGG IT SERVICE added a comment -

            Any news?

            EGG IT SERVICE added a comment - Any news?

              Unassigned Unassigned
              phil.beckman Phil Beckman
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                Created:
                Updated: