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  1. Jira Service Management Data Center
  2. JSDSERVER-4434

Documentation Update for Knowledge Base integration

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • None
    • 3.2.3
    • Documentation & IX

      Problem Definition:

      At the moment, from the documentation Serving customers with a knowledge base to get the Knowledge Based working "A JIRA administrator can link the applications with an application link that uses OAuth." But, the integration with OAuth it does not work anymore on the latest JIRA Service Desk version where "Execute As" is not available anymore.

      The integration would need either:

      • Application Link integration with OAuth(Impersonation)
      • If using OAuth only, the Confluence Space would need to open for Anonymous Access.

      Suggested Solution:

      Updating the Documentation for the latest version with the changes and requirement to link JIRA Service Desk with Confluence Space.

            [JSDSERVER-4434] Documentation Update for Knowledge Base integration

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2305095 ] New: JAC Bug Workflow v3 [ 3126235 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Owen made changes -
            Symptom Severity Original: Minor [ 14432 ] New: Severity 3 - Minor [ 15832 ]
            tinaturner made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Done [ 10044 ]
            SET Analytics Bot made changes -
            UIS Original: 3 New: 2
            SET Analytics Bot made changes -
            Support reference count Original: 9 New: 10
            UIS Original: 2 New: 3
            tinaturner made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 375403 ]
            tinaturner made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 375362 ]
            tinaturner made changes -
            Assignee Original: Karen Bywater [ kbywater@atlassian.com ] New: tinaturner [ kbywater ]
            Status Original: To Do [ 10071 ] New: In Progress [ 3 ]
            SET Analytics Bot made changes -
            Support reference count New: 9
            UIS Original: 1 New: 2
            SET Analytics Bot made changes -
            UIS Original: 0 New: 1

              kbywater tinaturner
              jrahmadiputra Julian (Inactive)
              Affected customers:
              3 This affects my team
              Watchers:
              11 Start watching this issue

                Created:
                Updated:
                Resolved: