"Create KB Article" on Service Desk doesn't do anything

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    • Type: Bug
    • Resolution: Done
    • Priority: Low
    • 1.2.6
    • Affects Version/s: None
    • Component/s: Knowledge Base
    • None

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      When clicking on "Create KB Article" in a Service Desk, the button does nothing:

      Nothing on the logs as well. In the Console, we have the following:

      <ul id="opsbar-jira.issue.tools" class="toolbar-group pluggable-ops">
<li class="toolbar-item">
<a id="sd-create-kb-link" class="toolbar-trigger" href="#">
<span class="trigger-label">Create KB article</span>
</a>
</li>
<li class="toolbar-item">
<li class="toolbar-item toolbar-dropdown">
</ul>

      It seems the link for that button is not available (href="#").

        1. service_desk.png
          service_desk.png
          206 kB

              Assignee:
              Unassigned
              Reporter:
              Clarissa Gauterio (Inactive)
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                Created:
                Updated:
                Resolved: