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  1. Jira Service Management Data Center
  2. JSDSERVER-4390

Add Customer Organizations to JIRA Service Desk Server

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Update as of 3 Jan 2017

      Hello Server customers,

      Great news - Customer organization is now available on server! To find out more about this feature, check out our documentation here.

      On behalf of the JSD team I want to thank all of you for your patience. Your comments, feedback and interviews have all formed the feature update we release today.

      — JIRA Service Desk Team

      Update as of 7th Nov

      Hi all,

      Thanks for all your comments, as mentioned in the other ticket (--JSD-270--) this feature is indeed coming to JSD Server in the next major release. We typically have a major server release very 3-5 months and our last major server release (3.2) was in August so it should be available soon.

      The feature will be identical to the one available on cloud right now and I will provide an update again when the server release is out.

      Thanks,
      JIRA Service Desk team

       

      --JSD-270-- introduced customer organizations to cloud. This is a suggestion to add customer organizations to the server version of JIRA Service Desk.

      This suggestion is also known as "Allow customers to view requests created by other customers belonging to the same organisation using the Customer Portal" as well as "Customer Groups" or "Grouping Customers"

            [JSDSERVER-4390] Add Customer Organizations to JIRA Service Desk Server

            Blanca Navarro added a comment -

            My customers still can´t see all the tickets. 

            What can I do?

             

            Blanca Navarro added a comment - My customers still can´t see all the tickets.  What can I do?  

            Radosław Klocek added a comment - - edited

            I can update to JIRA Software 7.2.7 only.

            Should update manually to 7.3?

            Radosław Klocek added a comment - - edited I can update to JIRA Software 7.2.7 only. Should update manually to 7.3?

            Deleted Account (Inactive) added a comment -

            No, but have you updated JIRA Software to 7.3?

            Deleted Account (Inactive) added a comment - No, but have you updated JIRA Software to 7.3?

            Radosław Klocek added a comment - - edited

            On page 

            Versions & licenses

            in JIRA Software

            I see:

            JIRA Core 7.2.1

            Paste license

            Add JIRA Core users 
            Should I paste JIRA Softwere license?

            Radosław Klocek added a comment - - edited On page  Versions & licenses in JIRA Software I see: JIRA Core 7.2.1 Paste license Add JIRA Core users  Should I paste JIRA Softwere license?

            Deleted Account (Inactive) added a comment -

            Jira Software = JIRA Core + additional features, so if you have Software (and/or Service Desk) you also have Core.

            Deleted Account (Inactive) added a comment - Jira Software = JIRA Core + additional features, so if you have Software (and/or Service Desk) you also have Core.

            Radosław Klocek added a comment -

            We've bought self-hosted licenses for JIRA Service Desk and JIRA Software.

            You say that if we want to upgrade to higher versions of this, we have to buy JIRA Core???

            Radosław Klocek added a comment - We've bought self-hosted licenses for JIRA Service Desk and JIRA Software. You say that if we want to upgrade to higher versions of this, we have to buy JIRA Core???

            Tim Eddelbüttel added a comment -

            To update JIRA Service Desk to 3.3, you need to update JIRA Core to 7.3.

            Tim Eddelbüttel added a comment - To update JIRA Service Desk to 3.3, you need to update JIRA Core to 7.3.

            Eric Schwab added a comment -

            Hi Tim, thanks again for your response. Unfortunately, I don't see the update under applications. JIRA is still showing "update to 3.2.7". Is 3.3.0 just appearing when we updated from 3.2.6 to 3.2.7?

            Eric Schwab added a comment - Hi Tim, thanks again for your response. Unfortunately, I don't see the update under applications. JIRA is still showing "update to 3.2.7". Is 3.3.0 just appearing when we updated from 3.2.6 to 3.2.7?

            Eric Schwab added a comment -

            Where can you see that it will be released this week?

            Eric Schwab added a comment - Where can you see that it will be released this week?

            Tim Eddelbüttel added a comment - - edited

            Released 3 January 2017: https://confluence.atlassian.com/servicedesk/jira-service-desk-3-3-x-release-notes-861178652.html

            Tim Eddelbüttel added a comment - - edited Released 3 January 2017: https://confluence.atlassian.com/servicedesk/jira-service-desk-3-3-x-release-notes-861178652.html

              Unassigned Unassigned
              tevans Tim Evans (Inactive)
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                Created:
                Updated:
                Resolved: