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  1. Jira Service Management Data Center
  2. JSDSERVER-4373

Incorrect Notification Helper for Issue Moved

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Summary

      Currently, Reporter doesn't receive notification for Issue Moved event. This is expected as per:

      However, Notification Helper says that Reporter receives notification. Though this is also expected according to JIRA's Default Notification Scheme, it's confusing.

      Steps to reproduce

      1. Create 2 SD projects A and B
      2. Create a customer C and ensure C has access to both A and B
      3. As customer C, create a request in A
      4. As an agent, move the request to B

      Expected behavior

      C doesn't receive notification and Notification Helper should explain why.

      Actual behavior

      C doesn't receive notification but Notification Helper says it should.

      Note

      It has been suggested that customers receive notification for Issue Moved event. This is currently being tracked in JSD-3417.

            [JSDSERVER-4373] Incorrect Notification Helper for Issue Moved

            Ishwinder Kaur made changes -
            Resolution New: Low Engagement [ 10300 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]
            Ishwinder Kaur made changes -
            Labels Original: pm ril New: cleanup-seos-fy25 pm ril
            Marc Dacanay made changes -
            Labels Original: pm New: pm ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 954963 ]
            SET Analytics Bot made changes -
            UIS Original: 5 New: 0
            SET Analytics Bot made changes -
            UIS New: 5
            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304536 ] New: JAC Bug Workflow v3 [ 3126339 ]
            Status Original: To Do [ 10071 ] New: Gathering Impact [ 12072 ]
            Owen made changes -
            Symptom Severity Original: Minor [ 14432 ] New: Severity 3 - Minor [ 15832 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Bartosz Ornatowski made changes -
            Labels New: pm

              Unassigned Unassigned
              vdung Andy Nguyen (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: