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  1. Jira Service Management Data Center
  2. JSDSERVER-4354

Increase Jira Service Management email attachment size limit

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      For Jira Service Management, emails with attachments larger than 25MB will not be pulled by the Jira Service Management Global Puller scheduler job. This is stated in Managing the email channel - Atlassian Documentation.

      At the moment, nothing will be thrown in the logs regarding the issue has not been created.

      Suggested Solution

      Enable the Jira Service Management Global Puller scheduler job to pull emails with attachments larger than 25MB.

              dvashist Divyanshi
              rvasudiven Ranjen Vasudiven (Inactive)
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                Created:
                Updated: