Summary

JIRA Service Desk SLA configurations page has no limit to the number of goals that may exist. When a large number of goals are configured the SLA page takes long time to load and may eventually timeout or crash with an error

Environment

• JIRA Service Desk 2.5.8, 2.5.9, 3.2.5

Steps to Reproduce

1. Create a JIRA Service Desk project .
2. Then , create 100++ goals for an SLA (number required depends on the machine) .
3. Refresh the page, the page will take long time to load. If enough goals are added the page will timeout.

Expected Results

There's should be limitations to create Goals JQL query or JIRA Service Desk should load all the query in one minute (before it timeout) .

Actual Results

The page allow to configure unlimited Goals JQL query . And the page is takes long time to load or does not load at all.

Workaround

1. Reduce the number of goals configured
2. Increase resources on the JIRA server so that the goals are retrieved faster.