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  1. Jira Service Management Data Center
  2. JSDSERVER-4234

Related knowledge base articles should use the label restrictions.

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      The labels defined in the "Auto-search on request forms" configuration section of the KB settings apply only to the request type form page when a customer is creating his/her request, nowhere else. (e.g. they won't get applied to related articles suggested in the Knowledge base panel in the issue view for agents)

      It would be great to have the label restrictions applied also to the related knowledge base articles.

            [JSDSERVER-4234] Related knowledge base articles should use the label restrictions.

            Marco Kramer added a comment -

            Yes, I need that, too!

            Marco Kramer added a comment - Yes, I need that, too!

            Alexander Wechsler added a comment -

            Until now I thought the labels would also be applied in the agent view, either depending on the selected customer request type or the issuetype.

            Alexander Wechsler added a comment - Until now I thought the labels would also be applied in the agent view, either depending on the selected customer request type or the issuetype.

            Ivan Tovbin added a comment -

            Yes, please!

            Ivan Tovbin added a comment - Yes, please!

            Gonchik Tsymzhitov added a comment -

            It will be so nice! 

            Gonchik Tsymzhitov added a comment - It will be so nice! 

            Katya Godneva added a comment -

            Would be great indeed!

            Katya Godneva added a comment - Would be great indeed!

              Unassigned Unassigned
              aschneider@atlassian.com Adalberto Schneider
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                Created:
                Updated: