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  1. Jira Service Management Data Center
  2. JSDSERVER-4234

Related knowledge base articles should use the label restrictions.

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      The labels defined in the "Auto-search on request forms" configuration section of the KB settings apply only to the request type form page when a customer is creating his/her request, nowhere else. (e.g. they won't get applied to related articles suggested in the Knowledge base panel in the issue view for agents)

      It would be great to have the label restrictions applied also to the related knowledge base articles.

            [JSDSERVER-4234] Related knowledge base articles should use the label restrictions.

            SET Analytics Bot made changes -
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            Labels Original: pse-request New: pse-request ril
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            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 980923 ]
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            UIS Original: 5 New: 4
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            Claire Upham made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 927338 ]
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            UIS Original: 10 New: 5

              Unassigned Unassigned
              aschneider@atlassian.com Adalberto Schneider
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                Created:
                Updated: