Details
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Suggestion
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Resolution: Unresolved
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None
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None
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9
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4
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Description
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
The labels defined in the "Auto-search on request forms" configuration section of the KB settings apply only to the request type form page when a customer is creating his/her request, nowhere else. (e.g. they won't get applied to related articles suggested in the Knowledge base panel in the issue view for agents)
It would be great to have the label restrictions applied also to the related knowledge base articles.
Attachments
Issue Links
- relates to
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CONFSERVER-59168 Customer-specific Confluence pages linked to Service Desk
- Gathering Interest
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JSDCLOUD-4234 Related knowledge base articles should use the label restrictions.
- Gathering Interest
- mentioned in
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