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Suggestion
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Resolution: Unresolved
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13
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
The labels defined in the "Auto-search on request forms" configuration section of the KB settings apply only to the request type form page when a customer is creating his/her request, nowhere else. (e.g. they won't get applied to related articles suggested in the Knowledge base panel in the issue view for agents)
It would be great to have the label restrictions applied also to the related knowledge base articles.
- relates to
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CONFSERVER-59168 Customer-specific Confluence pages linked to Service Desk
- Gathering Interest
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JSDCLOUD-4234 Related knowledge base articles should use the label restrictions.
- Gathering Interest
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[JSDSERVER-4234] Related knowledge base articles should use the label restrictions.
Support reference count | Original: 4 | New: 13 |
Labels | Original: pse-request | New: pse-request ril |
Remote Link | New: This issue links to "Internal ticket (Web Link)" [ 980923 ] |
UIS | Original: 3 | New: 6 |
UIS | Original: 4 | New: 3 |
UIS | Original: 5 | New: 4 |
UIS | Original: 4 | New: 5 |
Remote Link | New: This issue links to "Page (Confluence)" [ 927338 ] |
UIS | Original: 5 | New: 4 |
UIS | Original: 10 | New: 5 |