-
Bug
-
Resolution: Fixed
-
Low
-
3.1.2, 3.1.9
-
Severity 3 - Minor
-
2
-
Problem Statement
Emails with content-type other than Multipart will be created as a new request, however if the email contains an attachment it will not be added to the request
Steps to Reproduce the Problem
- Send an email to Service Desk project with content-type below. For example, the voicemail notification through email from Cisco Unity Connection
Content-Type: audio/wav; name=VoiceMessage.wav Content-Transfer-Encoding: Base64 Content-Disposition: inline; filename=VoiceMessage.wav; voice=Voice-Message
- The request will be created without the .wav file attached.
Cause
The mail handler has not been designed to handle non-multipart email properly.
Workaround
Try forwarding the email, a request will be created with the .wav file added as an attachment in the comment.
The forwarded email will have Content-Type: multipart/mixed or Content-Type: multipart/alternative in the email header
- relates to
-
JRASERVER-34276 Mail handler is not able to pick up the attachment
-
- Closed
-
- is related to
-
DESK-4969 Failed to load
[JSDSERVER-4225] Attachment in non-multipart email will not be attached to the request created
Workflow | Original: JSD Bug Workflow v5 - TEMP [ 2304188 ] | New: JAC Bug Workflow v3 [ 3126522 ] |
Status | Original: Done [ 10044 ] | New: Closed [ 6 ] |
Symptom Severity | Original: Minor [ 14432 ] | New: Severity 3 - Minor [ 15832 ] |
Workflow | Original: JSD Bug Workflow v5 [ 2058158 ] | New: JSD Bug Workflow v5 - TEMP [ 2304188 ] |
Workflow | Original: JSD Bug Workflow v5 - TEMP [ 2055695 ] | New: JSD Bug Workflow v5 [ 2058158 ] |
Workflow | Original: JSD Bug Workflow v5 [ 1955886 ] | New: JSD Bug Workflow v5 - TEMP [ 2055695 ] |
Workflow | Original: JSD Bug Workflow v4 [ 1615919 ] | New: JSD Bug Workflow v5 [ 1955886 ] |
Labels | New: affects-server |
Resolution | New: Fixed [ 1 ] | |
Status | Original: In Progress [ 3 ] | New: Done [ 10044 ] |
Workflow | Original: JSD Bug Workflow v2 [ 1603120 ] | New: JSD Bug Workflow v4 [ 1615919 ] |
Workflow | Original: JSD Bug Workflow [ 1592346 ] | New: JSD Bug Workflow v2 [ 1603120 ] |