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  1. Jira Service Management Data Center
  2. JSDSERVER-4219

Display issue priority in the customer portal request page.

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      I would like to have the issue priority displayed when viewing the requests through the customer portal.

      To access the requests page through the customer portal.
       

      1. Log in the customer portal.
      2. Select requests

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            [JSDSERVER-4219] Display issue priority in the customer portal request page.

            Lisa Hickley added a comment -

            +1 this is an issue for us too, I need to reporter to be able to see the priority their ticket has been assigned so they have a chance to disagree with it 

            Lisa Hickley added a comment - +1 this is an issue for us too, I need to reporter to be able to see the priority their ticket has been assigned so they have a chance to disagree with it 

            Gabriel Langenbacher added a comment -

            we are using Jira service desk for our customers. They are raising technical issues and questions using the portal. Because of the hugh amount of requests the agent is putting a priority on the request to define the order of internal processing. If the user does not agree or has a different priority in his mind he should be able to see this priority in his request overview page.

            Gabriel Langenbacher added a comment - we are using Jira service desk for our customers. They are raising technical issues and questions using the portal. Because of the hugh amount of requests the agent is putting a priority on the request to define the order of internal processing. If the user does not agree or has a different priority in his mind he should be able to see this priority in his request overview page.

              Unassigned Unassigned
              aschneider@atlassian.com Adalberto Schneider
              Votes:
              42 Vote for this issue
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              17 Start watching this issue

                Created:
                Updated: