• Type: Bug
• Resolution: Fixed
• Priority: Low
• Fix Version/s: 3.0.0, 3.1.0, 3.2.0
• Affects Version/s: None
• Component/s: Documentation & IX
• Labels:

  • cqt
  • ix

[JSDSERVER-4208] JSD Customer Portal Documentation Has Outdated Help Center Screenshot

Owen made changes - 27/Mar/2019 5:47 AM

Workflow	Original: JSD Bug Workflow v5 - TEMP [ 2304627 ]	New: JAC Bug Workflow v3 [ 3126382 ]
Status	Original: Done [ 10044 ]	New: Closed [ 6 ]

Owen made changes - 24/Oct/2018 5:23 AM

Symptom Severity

Original: Minor [ 14432 ]

New: Severity 3 - Minor [ 15832 ]

Katherine Yabut made changes - 06/Jun/2017 3:16 AM

Workflow

Original: JSD Bug Workflow v5 [ 2058498 ]

New: JSD Bug Workflow v5 - TEMP [ 2304627 ]

Katherine Yabut made changes - 31/May/2017 12:38 AM

Workflow

Original: JSD Bug Workflow v5 - TEMP [ 2055800 ]

New: JSD Bug Workflow v5 [ 2058498 ]

Katherine Yabut made changes - 31/May/2017 12:35 AM

Workflow

Original: JSD Bug Workflow v5 [ 1956465 ]

New: JSD Bug Workflow v5 - TEMP [ 2055800 ]

Katherine Yabut made changes - 03/Apr/2017 5:18 AM

Workflow

Original: JSD Bug Workflow v4 [ 1615945 ]

New: JSD Bug Workflow v5 [ 1956465 ]

jonah (Inactive) made changes - 02/Apr/2017 11:54 AM

Description

Original: h5. Summary The Customer Portal Documentation for JSD 3.0.x, 3.1.x, 3.2.x, and Cloud all have a screenshot of the Help Center from 2.x. This is confusing to customers, because there is no option to display their service desks like this in JSD 3.x without enabling the dark feature mentioned in this ticket: [https://jira.atlassian.com/browse/JSD-3898|JSD-3898]. h5. Affected Pages [Configuring the customer portal - Cloud|https://confluence.atlassian.com/servicedeskcloud/configuring-the-customer-portal-732528918.html] [Configuring the customer portal - 3.2.x|https://confluence.atlassian.com/display/SERVICEDESKSERVER032/Configuring+the+customer+portal] [Configuring the customer portal - 3.1.x|https://confluence.atlassian.com/display/SERVICEDESKSERVER031/Configuring+the+customer+portal] [Configuring the customer portal - 3.0.x|https://confluence.atlassian.com/display/SERVICEDESKSERVER030/Configuring+the+customer+portal]

New: {panel:bgColor=#e7f4fa}   *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-4208].   {panel} h5. Summary The Customer Portal Documentation for JSD 3.0.x, 3.1.x, 3.2.x, and Cloud all have a screenshot of the Help Center from 2.x. This is confusing to customers, because there is no option to display their service desks like this in JSD 3.x without enabling the dark feature mentioned in this ticket: [https://jira.atlassian.com/browse/JSD-3898|JSD-3898]. h5. Affected Pages [Configuring the customer portal - Cloud|https://confluence.atlassian.com/servicedeskcloud/configuring-the-customer-portal-732528918.html] [Configuring the customer portal - 3.2.x|https://confluence.atlassian.com/display/SERVICEDESKSERVER032/Configuring+the+customer+portal] [Configuring the customer portal - 3.1.x|https://confluence.atlassian.com/display/SERVICEDESKSERVER031/Configuring+the+customer+portal] [Configuring the customer portal - 3.0.x|https://confluence.atlassian.com/display/SERVICEDESKSERVER030/Configuring+the+customer+portal]

jonah (Inactive) made changes - 02/Apr/2017 11:54 AM

Link

New: This issue relates to JSDCLOUD-4208 [ JSDCLOUD-4208 ]

Katherine Yabut made changes - 19/Oct/2016 6:49 AM

Workflow

Original: JSD Bug Workflow v2 [ 1602325 ]

New: JSD Bug Workflow v4 [ 1615945 ]

Robin Reidl (Inactive) made changes - 26/Sep/2016 4:03 AM

Fix Version/s		New: 3.2.0 [ 61190 ]
Fix Version/s		New: 3.1.0 [ 56292 ]
Fix Version/s		New: 3.0.0 [ 54800 ]
Resolution		New: Fixed [ 1 ]
Status	Original: In Progress [ 3 ]	New: Done [ 10044 ]

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