Unable to access Confluence Knowledgbase from Jira Service Desk

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    • Type: Bug
    • Resolution: Handled by Support
    • Priority: Low
    • None
    • Affects Version/s: None
    • Component/s: Knowledge Base
    • None

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Hi,

      We've recently moved our confluence server to a new url with https.

      The application links are generally working fine between Jira and Confluence:

      • I can create confluence pages from epics in Jira agile
      • I can insert jira issues (and run JQL queries) from pages in Confluence.

      However, I can't link the jira service desk to the Confluence knowledgebase.

      I have deleted the old link (on the knowledgebase tab) as there was no way to edit it.

      When I try to add a new link to an existing confluence space, I can select "Confluence" as the application, but then the spinner keeps turning on "select space" until it eventually returns an error:
      Client must be authenticated to access this resource (see attached).
      The same happens if I try to create a new space.

      I've read that this uses the OAuth link (rather than Trusted Application) and I've checked the config there and everything looks fine - 2-legged auth (and impersonation) are enabled, and there are no warnings.

      What am I doing wrong?

      thanks,
      Mark.

              Assignee:
              Unassigned
              Reporter:
              Mark Love
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                Created:
                Updated:
                Resolved: