Summary

In Service Desk, if an agent is also a customer, he's treated as a customer and will receive notifications as a customer. This means, if he adds a comment on his own and Notify Me is enabled in his User Profile, he still doesn't receive a notification for that comment (JIRA Notification Scheme doesn't take effect).

This applies to both Cloud and Server

Problem

The documentation for Cloud is already updated with this information:

• Managing service desk notifications

However, the documentation for Server is still not up to date:

• Configuring service desk notifications