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  1. Jira Service Management Data Center
  2. JSDSERVER-4165

Documentation for SD Server Notifications is Not Up To Date

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      Summary

      In Service Desk, if an agent is also a customer, he's treated as a customer and will receive notifications as a customer. This means, if he adds a comment on his own and Notify Me is enabled in his User Profile, he still doesn't receive a notification for that comment (JIRA Notification Scheme doesn't take effect).

      This applies to both Cloud and Server

      Problem

      The documentation for Cloud is already updated with this information:

      However, the documentation for Server is still not up to date:

            [JSDSERVER-4165] Documentation for SD Server Notifications is Not Up To Date

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2305044 ] New: JAC Bug Workflow v3 [ 3126219 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Owen made changes -
            Symptom Severity Original: Minor [ 14432 ] New: Severity 3 - Minor [ 15832 ]
            tinaturner made changes -
            Fix Version/s New: 3.2.0 [ 61190 ]
            Fix Version/s New: 3.1.0 [ 56292 ]
            Fix Version/s New: 3.0.0 [ 54800 ]
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Done [ 10044 ]
            tinaturner made changes -
            Remote Link New: This issue links to "Page (Extranet)" [ 365987 ]
            tinaturner made changes -
            Assignee Original: Karen Bywater [ kbywater@atlassian.com ] New: tinaturner [ kbywater ]
            Status Original: To Do [ 10071 ] New: In Progress [ 3 ]
            Wazza made changes -
            Assignee Original: Wazza [ wthompson ] New: Karen Bywater [ kbywater@atlassian.com ]
            Robin Reidl (Inactive) made changes -
            Labels Original: affects-server New: notification
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058965 ] New: JSD Bug Workflow v5 - TEMP [ 2305044 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056341 ] New: JSD Bug Workflow v5 [ 2058965 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955195 ] New: JSD Bug Workflow v5 - TEMP [ 2056341 ]

              kbywater tinaturner
              vdung Andy Nguyen (Inactive)
              Affected customers:
              0 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: