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  1. Jira Service Management Data Center
  2. JSDSERVER-4165

Documentation for SD Server Notifications is Not Up To Date

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      Summary

      In Service Desk, if an agent is also a customer, he's treated as a customer and will receive notifications as a customer. This means, if he adds a comment on his own and Notify Me is enabled in his User Profile, he still doesn't receive a notification for that comment (JIRA Notification Scheme doesn't take effect).

      This applies to both Cloud and Server

      Problem

      The documentation for Cloud is already updated with this information:

      However, the documentation for Server is still not up to date:

          Form Name

            [JSDSERVER-4165] Documentation for SD Server Notifications is Not Up To Date

            No work has yet been logged on this issue.

              kbywater tinaturner
              vdung Andy Nguyen (Inactive)
              Affected customers:
              0 This affects my team
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                Created:
                Updated:
                Resolved: