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Bug
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Resolution: Low Engagement
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Low
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None
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3.1.9
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2
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Severity 3 - Minor
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0
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NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.
Summary
JIRA Service Desk 3.1 Server documentation is misleading in that it references the existence of Approvals, which are not yet implemented: Best practices for IT teams using JIRA Service Desk
Though the documentation includes the snippet:
Note that this guide references the latest version of JIRA Service Desk Cloud.
This is not inherently meaningful as we do not clarify what exactly is and isn't available in the Server version, and users will not be certain if, and which, functionalities are missing. The message itself is also easy to miss (it isn't highlighted or otherwise emphasized to the users).
This guide should be removed from the JIRA Service Desk 3.1 Server space, as it cannot be implemented and is misleading and confusing. We should be sure to only reference features that exist in the documentation version.
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