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  1. Jira Service Management Data Center
  2. JSDSERVER-4095

JIRA Service Desk 3.1 documentation incorrectly includes Service Desk Reports Drill Down feature

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      Summary

      In Atlassian's documentation for JIRA Service Desk 3.1 for Setting up service desk reports, the following feature is mentioned:

      Custom reports offer more detail beneath the report, and clicking on the data point allows you to drill down into the detail of the data point. You can export the contents of a custom report in a CSV format by selecting Export CSV. The CSV export will contain all the information presented below the report.

      This is not currently an available feature in JIRA Service Desk 3.1.0 - 3.1.9, and is misleading, resulting in customer confusion. It appears that this is indeed a feature in current JIRA Cloud per What's New - Service Desk, in 3.2.0-OD-09.

      The documentation should be revised and this feature should be removed.

      Steps to Reproduce

      1. Navigate to a Service Desk project and view a Custom Report
      2. Click on a data point on the chart

      Expected Results

      Further details should be expanded

      Actual Results

      Nothing happens

          Form Name

            [JSDSERVER-4095] JIRA Service Desk 3.1 documentation incorrectly includes Service Desk Reports Drill Down feature

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304931 ] New: JAC Bug Workflow v3 [ 3125547 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058850 ] New: JSD Bug Workflow v5 - TEMP [ 2304931 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056215 ] New: JSD Bug Workflow v5 [ 2058850 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955898 ] New: JSD Bug Workflow v5 - TEMP [ 2056215 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615452 ] New: JSD Bug Workflow v5 [ 1955898 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: cqt ix New: affects-server cqt ix
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602217 ] New: JSD Bug Workflow v4 [ 1615452 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1583992 ] New: JSD Bug Workflow v2 [ 1602217 ]
            Robin Reidl (Inactive) made changes -
            Fix Version/s New: 3.1.0 [ 56292 ]
            Resolution New: Fixed [ 1 ]
            Status Original: To Do [ 10071 ] New: Closed [ 6 ]

            Robin Reidl (Inactive) added a comment -

            Closing this issue as we couldn't reproduce it.

            Robin Reidl (Inactive) added a comment - Closing this issue as we couldn't reproduce it.

              rreidl Robin Reidl (Inactive)
              kliou Kevin Liou
              Affected customers:
              0 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: