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  1. Jira Service Management Data Center
  2. JSDSERVER-4154

JIRA Service Desk 3.1 documentation references not yet implemented Approvals feature

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Summary

      JIRA Service Desk 3.1 Server documentation is misleading in that it references the existence of Approvals, which are not yet implemented: Best practices for IT teams using JIRA Service Desk

      Though the documentation includes the snippet:

      Note that this guide references the latest version of JIRA Service Desk Cloud.

      This is not inherently meaningful as we do not clarify what exactly is and isn't available in the Server version, and users will not be certain if, and which, functionalities are missing. The message itself is also easy to miss (it isn't highlighted or otherwise emphasized to the users).

      This guide should be removed from the JIRA Service Desk 3.1 Server space, as it cannot be implemented and is misleading and confusing. We should be sure to only reference features that exist in the documentation version.

            [JSDSERVER-4154] JIRA Service Desk 3.1 documentation references not yet implemented Approvals feature

            Ishwinder Kaur made changes -
            Resolution New: Low Engagement [ 10300 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]
            Ishwinder Kaur made changes -
            Labels Original: approval pm ril New: approval cleanup-seos-fy25 pm ril
            Marc Dacanay made changes -
            Labels Original: approval pm New: approval pm ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 954943 ]
            SET Analytics Bot made changes -
            UIS Original: 5 New: 0
            SET Analytics Bot made changes -
            UIS New: 5
            Bugfix Automation Bot made changes -
            Support reference count Original: 1 New: 2
            Bugfix Automation Bot made changes -
            Support reference count Original: 2 New: 1
            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2305337 ] New: JAC Bug Workflow v3 [ 3126048 ]
            Status Original: To Do [ 10071 ] New: Gathering Impact [ 12072 ]
            Owen made changes -
            Symptom Severity Original: Minor [ 14432 ] New: Severity 3 - Minor [ 15832 ]

              kbywater@atlassian.com Karen Bywater
              kliou Kevin Liou
              Affected customers:
              0 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: