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Bug
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Resolution: Fixed
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Low
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3.1.9, 3.3.0-OD-04
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Severity 3 - Minor
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NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.
Summary
JQL If conditions can access outdated data if the condition check is performed before JIRA Core updated the corresponding indexes.
This behaviour is not deterministic.
Environment
(Optional - If Applicable)
- Cloud
- Server
Steps to Reproduce
- Create an automation rule with following components
- When comment added
- If issue matches status = "Resolved"
- Then transition issue to reopen issue
- Create a new request
- Resolve the request with a comment
Expected Results
The request was reopened by the automation rule.
Actual Results
Occasionally the issue is still resolved, because the data the JQL query uses is outdated at the moment of the automation rule execution.
Notes
(Optional - If Necessary)
Workaround
There is no workaround.
- relates to
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JSDCLOUD-4127 Automation: JQL if condition accesses outdated data
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- Closed
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JSDSERVER-4348 Automation Re-open on comment immediately when an issue is resolved with comment added
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- Closed
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- is related to
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FREE-444 Failed to load