Automation: JQL if condition accesses outdated data

Summary

JQL If conditions can access outdated data if the condition check is performed before JIRA Core updated the corresponding indexes.

This behaviour is not deterministic.

Environment

(Optional - If Applicable)

• Cloud
• Server

Steps to Reproduce

1. Create an automation rule with following components
   1. When comment added
   2. If issue matches status = "Resolved"
   3. Then transition issue to reopen issue
2. Create a new request
3. Resolve the request with a comment

Expected Results

The request was reopened by the automation rule.

Actual Results

Occasionally the issue is still resolved, because the data the JQL query uses is outdated at the moment of the automation rule execution.

Notes

(Optional - If Necessary)

Workaround

There is no workaround.