Details
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Suggestion
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Resolution: Low Engagement
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Description
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
We have a problem where our JIRA/JSD configuration is the following:
- User directory order is set to
- 1) JIRA Internal Directory
- 2) Active Directory (Read-Only)
- JIRA External User Management is ON
- JSD Public Signup is ON
JIRA Version: 7.1.7
JSD Version 3.1.7
- All (internal) JIRA users are employees in Active Directory, and cannot change their password within JIRA. They must go through Active Directory. This is expected behavior.
- All (external) JSD users are stored in the JIRA Internal Directory. We would expect that a public user who signed-up within JSD could be able to self-manage their own password resets regardless of how user management is configured in core JIRA. This is not the case.
When a public user (residing in JIRA Internal Directory) attempts to change their password, they get the following error message: "This instance does not support password reset. Please contact the system administrator."
The ask / suggestion is to have "External User Management" be configurable independently at both the JIRA and JSD level.
Attachments
Issue Links
- relates to
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JSDCLOUD-4116 Decouple External User Management Settings from Core JIRA
- Closed