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Suggestion
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Resolution: Low Engagement
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
We have a problem where our JIRA/JSD configuration is the following:
- User directory order is set to
- 1) JIRA Internal Directory
- 2) Active Directory (Read-Only)
- JIRA External User Management is ON
- JSD Public Signup is ON
JIRA Version: 7.1.7
JSD Version 3.1.7
- All (internal) JIRA users are employees in Active Directory, and cannot change their password within JIRA. They must go through Active Directory. This is expected behavior.
- All (external) JSD users are stored in the JIRA Internal Directory. We would expect that a public user who signed-up within JSD could be able to self-manage their own password resets regardless of how user management is configured in core JIRA. This is not the case.
When a public user (residing in JIRA Internal Directory) attempts to change their password, they get the following error message: "This instance does not support password reset. Please contact the system administrator."
The ask / suggestion is to have "External User Management" be configurable independently at both the JIRA and JSD level.
- relates to
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- Closed
[JSDSERVER-4116] Decouple External User Management Settings from Core JIRA
We are looking for the exact same feature as well. We need to allow service desk customer to reset password but not Jira core users to reset the password.
Justin Evans
added a comment - A workaround to enable self-service password resets to our external JSD users would be to turn "External User Management" OFF in core JIRA. But by doing this, we would enable "password reset" option visibility to our employees. And when they try to reset the password, they will receive the error message.
Justin Evans
added a comment - A workaround to enable self-service password resets to our external JSD users would be to turn "External User Management" OFF in core JIRA. But by doing this, we would enable "password reset" option visibility to our employees. And when they try to reset the password, they will receive the error message. 
Hi,
Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.
This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).
We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.
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Regards,
Jira Service Management, Server & Data Center