Summary

Cells Copied From a Spreadsheet Get Converted into an Image When Pasted In JSD

Environment

• Chrome Version 51.0.2704.106 (64-bit)
• Edge
• JIRA Service Desk Application v3.2.0-OD-18-002-D20160705T034522

Steps to Reproduce

1. Open Chrome > access your instance
2. Have a JSD project running (with description and attachment fields available)
3. Open Excel > Create a table > Copy that table
4. Open Customer Portal > Go to create a new request
5. Paste this table in the description field

Expected Results

• JIRA should paste the table within the description field.

Actual Results

• JIRA is attaching the table as an attachment (image).

Notes

• This works as expected on IE, Safari and Firefox (latest version)

Workaround

Use one of the browsers mentioned above.