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  1. Jira Service Management Data Center
  2. JSDSERVER-397

As an administrator , would like to have JSD source code available to be download

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Atlassian status update as of May 2019

      This has been fixed.
      Please refer https://confluence.atlassian.com/servicedesk/jira-service-desk-4-2-x-release-notes-967877779.html#JiraServiceDesk4.2.xreleasenotes-sourcecode for details.

      Atlassian status update as of 30th August 2018

      Hello All,

      Firstly, apologies if updates seem sparse. We make every attempt to be as responsive / up to date as possible on our JAC tickets, but sometimes, the volume of comments make responding to every ticket impossible.

      With so many different features, capabilities, and enhancements we can make to the product, I hope you can understand it's a balancing act for us. I can assure you that, this request continues to be on our radar amongst other priorities.

      Once we've made significant progress, I shall be updating this ticket again.

      Thank you for your patience and support.

      Vidhu Sharma
      Product Manager - Jira Service Desk

      Atlassian status update as of 4th August 2017

      Hello all,

      We are aware that this is important and something our customers expect. The good news is that this is one of our priorities right now and we're exploring ways to make it available. While I’d like to give you a clear timeframe for when we can deliver this I, unfortunately can't do that quite yet.

      We’ll keep you posted as we progress. Thanks again for your patience. 

      Sincerely,

      Vidhu Sharma 
      Product Manager - JIRA Service Desk

      Problem Definition

      JSD Source code is still not available in my.atlassian.com . This causes customer couldn’t review the source code .

      Suggested Solution

      Make JSD Source Code available to be download in my.atlassian.com

          Form Name

            [JSDSERVER-397] As an administrator , would like to have JSD source code available to be download

            Craig Shannon added a comment -

            Hi markm820418057,

            I had a look into this to see if the source is being published and I can see that it does appear to be there. Do you have a specific example of an API implementation which is missing? 

            I downloaded the source for JSM 4.14 from https://my.atlassian.com/download/source/jira-servicedesk/zip/48619 and if you navigate to servicedesk-parent-pom, this contains the maven project with all the source code. 

            Please let me know if I am missing something here. 

            Thanks,

            Craig

            JSM Server

            Craig Shannon added a comment - Hi markm820418057 , I had a look into this to see if the source is being published and I can see that it does appear to be there. Do you have a specific example of an API implementation which is missing?  I downloaded the source for JSM 4.14 from https://my.atlassian.com/download/source/jira-servicedesk/zip/48619  and if you navigate to servicedesk-parent-pom, this contains the maven project with all the source code.  Please let me know if I am missing something here.  Thanks, Craig JSM Server

            Mark Murawski added a comment -

            Can we get this re-opened to get the real source code?

             

            Thanks.

            Mark Murawski added a comment - Can we get this re-opened to get the real source code?   Thanks.

            Steven F Behnke added a comment -

            This is marked as Closed/Fixed but the source code is really clearly missing the implementations of the interfaces – Giving us the API package only barely gives us more than the Javadoc. What the hell!?

            Steven F Behnke added a comment - This is marked as Closed/Fixed but the source code is really clearly missing the implementations of the interfaces – Giving us the API package only barely gives us more than the Javadoc. What the hell!?

            Denis Tsybulin added a comment -

            Hello!

            Any news?

            Denis Tsybulin added a comment - Hello! Any news?

            Matt Doar added a comment -

            I see this has a Fix Version - hurray!

            Matt Doar added a comment - I see this has a Fix Version - hurray!

            V (Inactive) added a comment -

            Hello All,

            Firstly, apologies if updates seem sparse. We make every attempt to be as responsive / up to date as possible on our JAC tickets, but sometimes, the volume of comments make responding to every ticket impossible.

            With so many different features, capabilities, and enhancements we can make to the product, I hope you can understand it's a balancing act for us. I can assure you that, this request continues to be on our radar amongst other priorities.

            Once we've made significant progress, I shall be updating this ticket again.

            Thank you for your patience and support.

            Vidhu Sharma
            Product Manager - Jira Service Desk

            V (Inactive) added a comment - Hello All, Firstly, apologies if updates seem sparse. We make every attempt to be as responsive / up to date as possible on our JAC tickets, but sometimes, the volume of comments make responding to every ticket impossible. With so many different features, capabilities, and enhancements we can make to the product, I hope you can understand it's a balancing act for us. I can assure you that, this request continues to be on our radar amongst other priorities. Once we've made significant progress, I shall be updating this ticket again. Thank you for your patience and support. Vidhu Sharma Product Manager - Jira Service Desk

            Robert Adler added a comment -

            Bump! Would be great if you'd make the source code available, especially since Jira Service Desk can be deployed stand-alone and all other stand-alone Atlassian products have source code available for download.

            Robert Adler added a comment - Bump! Would be great if you'd make the source code available, especially since Jira Service Desk can be deployed stand-alone and all other stand-alone Atlassian products have source code available for download.

            Deleted Account (Inactive) added a comment -

            The good news is that this is one of our priorities right now and we're exploring ways to make it available.

             

            Almost one year later, is there any hope of this materialising? 

            Deleted Account (Inactive) added a comment - The good news is that this is one of our priorities right now and we're exploring ways to make it available.   Almost one year later, is there any hope of this materialising? 

            Mark Murawski added a comment -

            Yes, an update (even a timeframe to expect) would be greatly appreciated.

             

             

            Mark Murawski added a comment - Yes, an update (even a timeframe to expect) would be greatly appreciated.    

            Tiffany Owen added a comment -

            It's been 4 months since the latest update on this ticket - may we have an update on the progress on this, please? Thank you.

            Tiffany Owen added a comment - It's been 4 months since the latest update on this ticket - may we have an update on the progress on this, please? Thank you.

              msingh3@atlassian.com Mandeep Singh
              a38518e05741 David Yu
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                Updated:
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