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  1. Jira Service Management Data Center
  2. JSDSERVER-3957

Request Participants email subject broken when JIRA's default language is set to Spanish

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      Problem Description

      Request Participants email subject broken when JIRA's default language is set to Spanish

      Steps to Replicate

      1. Set JIRA's default language to español (España) via Administration > System > General configuration, update the settings.
      2. Create an issue in a JIRA Service Desk project.
      3. Go to the issue, add a customer to the Request Participants field.
      4. Check the email sent to the customer.

      Expected result

      The subject of the email sent is admin lo añadió como participante en una solicitud #TEST-1: testing

      Actual result

      The subject of the email sent is admin te a\u00F1adi\u00F3 como participante en una solicitud #TEST-1: testing

            [JSDSERVER-3957] Request Participants email subject broken when JIRA's default language is set to Spanish

            Ishwinder Kaur made changes -
            Resolution New: Low Engagement [ 10300 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]

            Ishwinder Kaur added a comment -
            Atlassian Update - 03 March 2025

            Hi,

            At Atlassian, our goal is to ensure we’re providing the best experience for our customers. With our new Data Center strategy, Atlassian's focus is on security, compliance, and performance and is a key driver in prioritizing bugs. Closing the bugs that do not fall into those categories will allow us to focus on the ones in the most current versions of our products.

            This bug is being closed due to a lack of engagement in the last four years, including no new watchers, votes, or comments; this inactivity suggests a low impact.

            We appreciate your time in submitting bugs to our product team and encourage you to continue doing so. Many features and functions in our products come from valued customers such as yourself. You can read more about our bug fix policy here and how we prioritize bugs.

            To learn more about our recent investments in Jira Service Management Data Center, please check our public roadmap and dashboards containing recently resolved issues, current work, and future plans.

            Kind regards,
            Jira Service Management Data Center

            Ishwinder Kaur added a comment - Atlassian Update - 03 March 2025 Hi, At Atlassian, our goal is to ensure we’re providing the best experience for our customers. With our new Data Center strategy, Atlassian's focus is on security, compliance, and performance and is a key driver in prioritizing bugs. Closing the bugs that do not fall into those categories will allow us to focus on the ones in the most current versions of our products. This bug is being closed due to a lack of engagement in the last four years, including no new watchers, votes, or comments; this inactivity suggests a low impact. We appreciate your time in submitting bugs to our product team and encourage you to continue doing so. Many features and functions in our products come from valued customers such as yourself. You can read more about our bug fix policy here and how we prioritize bugs. To learn more about our recent investments in Jira Service Management Data Center, please check our public roadmap and dashboards containing recently resolved issues , current work, and future plans . Kind regards, Jira Service Management Data Center
            Ishwinder Kaur made changes -
            Labels Original: affects-server cqt encoding i18n-bug ril New: affects-server cleanup-seos-fy25 cqt encoding i18n-bug ril
            Marc Dacanay made changes -
            Labels Original: affects-server cqt encoding i18n-bug New: affects-server cqt encoding i18n-bug ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 954924 ]
            Masahito Sugahara made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 953957 ]
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            SET Analytics Bot made changes -
            UIS Original: 0 New: 1
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            Melanie Heighway made changes -
            Labels Original: affects-server cqt encoding New: affects-server cqt encoding i18n-bug

              Unassigned Unassigned
              michin Michelle Chin
              Affected customers:
              4 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: