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  1. Jira Service Management Data Center
  2. JSDSERVER-392

Knowledge Base search result links are not clickable if the Confluence Like Plugin is disabled in Confluence

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Steps to reproduce

      1. Create a Service Desk and link it to a Confluence space.
      2. Disable the "Confluence Like Plugin" on that Confluence instance.
      3. Click the "Create new Service Desk request" and perform a search in the search field.
      4. Try to click on one of the results.

      Nothing happens, and the Javascript console reports an error:

      [Error] Failed to load resource: the server responded with a status of 400 (Bad Request) (https://<hostname>/rest/servicedesk/1/servicedesk/KEY/kb/cfa00542-1aff-304e-bfa4-ae9d79a61c57/138477576/likes, line 0)

      If you turn the Like plugin back on, the links are clickable again.

            [JSDSERVER-392] Knowledge Base search result links are not clickable if the Confluence Like Plugin is disabled in Confluence

              Unassigned Unassigned
              nmason Nick Mason
              Affected customers:
              0 This affects my team
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                Created:
                Updated:
                Resolved: