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  1. Jira Service Management Data Center
  2. JSDSERVER-392

Knowledge Base search result links are not clickable if the Confluence Like Plugin is disabled in Confluence

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Steps to reproduce

      1. Create a Service Desk and link it to a Confluence space.
      2. Disable the "Confluence Like Plugin" on that Confluence instance.
      3. Click the "Create new Service Desk request" and perform a search in the search field.
      4. Try to click on one of the results.

      Nothing happens, and the Javascript console reports an error:

      [Error] Failed to load resource: the server responded with a status of 400 (Bad Request) (https://<hostname>/rest/servicedesk/1/servicedesk/KEY/kb/cfa00542-1aff-304e-bfa4-ae9d79a61c57/138477576/likes, line 0)

      If you turn the Like plugin back on, the links are clickable again.

          Form Name

            [JSDSERVER-392] Knowledge Base search result links are not clickable if the Confluence Like Plugin is disabled in Confluence

            No work has yet been logged on this issue.

              Unassigned Unassigned
              nmason Nick Mason
              Affected customers:
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                Created:
                Updated:
                Resolved: