• Type: Bug
• Resolution: Fixed
• Priority: Low
• Fix Version/s: 1.2.4
• Affects Version/s: 1.2.0.2
• Component/s: Knowledge Base
• Labels:

  • affects-cloud
  • affects-server

[JSDSERVER-392] Knowledge Base search result links are not clickable if the Confluence Like Plugin is disabled in Confluence

Owen made changes - 27/Mar/2019 5:46 AM

Workflow	Original: JSD Bug Workflow v5 - TEMP [ 2304316 ]	New: JAC Bug Workflow v3 [ 3125304 ]
Status	Original: Done [ 10044 ]	New: Closed [ 6 ]

Katherine Yabut made changes - 06/Jun/2017 3:16 AM

Workflow

Original: JSD Bug Workflow v5 [ 2058297 ]

New: JSD Bug Workflow v5 - TEMP [ 2304316 ]

Katherine Yabut made changes - 31/May/2017 12:38 AM

Workflow

Original: JSD Bug Workflow v5 - TEMP [ 2055888 ]

New: JSD Bug Workflow v5 [ 2058297 ]

Katherine Yabut made changes - 31/May/2017 12:35 AM

Workflow

Original: JSD Bug Workflow v5 [ 1955340 ]

New: JSD Bug Workflow v5 - TEMP [ 2055888 ]

Katherine Yabut made changes - 03/Apr/2017 5:18 AM

Workflow

Original: JSD Bug Workflow v4 [ 1615005 ]

New: JSD Bug Workflow v5 [ 1955340 ]

jonah (Inactive) made changes - 02/Apr/2017 11:40 AM

Description

Original: h3. Steps to reproduce # Create a Service Desk and link it to a Confluence space. # Disable the "Confluence Like Plugin" on that Confluence instance. # Click the "Create new Service Desk request" and perform a search in the search field. # Try to click on one of the results. Nothing happens, and the Javascript console reports an error: {code:none} [Error] Failed to load resource: the server responded with a status of 400 (Bad Request) (https://<hostname>/rest/servicedesk/1/servicedesk/KEY/kb/cfa00542-1aff-304e-bfa4-ae9d79a61c57/138477576/likes, line 0) {code} If you turn the Like plugin back on, the links are clickable again.

New: {panel:bgColor=#e7f4fa}   *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-392].   {panel} h3. Steps to reproduce # Create a Service Desk and link it to a Confluence space. # Disable the "Confluence Like Plugin" on that Confluence instance. # Click the "Create new Service Desk request" and perform a search in the search field. # Try to click on one of the results. Nothing happens, and the Javascript console reports an error: {code:none} [Error] Failed to load resource: the server responded with a status of 400 (Bad Request) (https://<hostname>/rest/servicedesk/1/servicedesk/KEY/kb/cfa00542-1aff-304e-bfa4-ae9d79a61c57/138477576/likes, line 0) {code} If you turn the Like plugin back on, the links are clickable again.

jonah (Inactive) made changes - 02/Apr/2017 11:40 AM

Link

New: This issue relates to JSDCLOUD-392 [ JSDCLOUD-392 ]

Confluence Escalation Bot (Inactive) made changes - 16/Mar/2017 4:31 AM

Labels

Original: affects-server

New: affects-cloud affects-server

Confluence Escalation Bot (Inactive) made changes - 20/Feb/2017 2:55 AM

Labels

New: affects-server

Katherine Yabut made changes - 19/Oct/2016 6:49 AM

Workflow

Original: JSD Bug Workflow v2 [ 1602339 ]

New: JSD Bug Workflow v4 [ 1615005 ]

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