[JSDSERVER-3916] JIRA Service Desk Mail Handling Comparison to JIRA Mail Handling

Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

We should have a comparison document that shows the Pro's and Con's of using a JIRA Service Desk Mail Handler compared to a JIRA Mail Handler.

Some areas that could be covered:

User Experience/Interface for JIRA Service Desk Mail Handler is tailored for JIRA Service Desk Experience
How The Mail handler reacts to an Unknown User E-mailing JIRA.
Service Desk Mail Handler does not delete E-mails, and the JIRA mail handler does.

No known documentation exists.

Something that clearly explains the differences in the Mail Handler would help our customers make better use of the products.

Customers Experience is to look at:

Amongst other documentation to try to assemble a good understanding of the functionality.

It would be also good to update the Documentation to be more explicit about the fact different 'Mail Handlers' Exist.

is related to

JSDSERVER-3708 JIRA Service Desk and JIRA Core/Software Mail Handler needs to be separated/clearly defined

relates to

JSDCLOUD-3916 JIRA Service Desk Mail Handling Comparison to JIRA Mail Handling

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