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Suggestion
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Resolution: Duplicate
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Summary
We should have a comparison document that shows the Pro's and Con's of using a JIRA Service Desk Mail Handler compared to a JIRA Mail Handler.
Some areas that could be covered:
- User Experience/Interface for JIRA Service Desk Mail Handler is tailored for JIRA Service Desk Experience
- How The Mail handler reacts to an Unknown User E-mailing JIRA.
- Service Desk Mail Handler does not delete E-mails, and the JIRA mail handler does.
Steps to Reproduce
No known documentation exists.
Expected Results
Something that clearly explains the differences in the Mail Handler would help our customers make better use of the products.
Actual Results
Customers Experience is to look at:
Amongst other documentation to try to assemble a good understanding of the functionality.
Notes
It would be also good to update the Documentation to be more explicit about the fact different 'Mail Handlers' Exist.
- is related to
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- Closed
- relates to
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- Closed
[JSDSERVER-3916] JIRA Service Desk Mail Handling Comparison to JIRA Mail Handling
| Workflow | Original: JAC Suggestion Workflow [ 3011686 ] | New: JAC Suggestion Workflow 3 [ 3649194 ] |
| Status | Original: RESOLVED [ 5 ] | New: Closed [ 6 ] |
| Workflow | Original: Confluence Workflow - Public Facing v4 [ 2664998 ] | New: JAC Suggestion Workflow [ 3011686 ] |
| Workflow | Original: JSD Suggestion Workflow - TEMP [ 2321939 ] | New: Confluence Workflow - Public Facing v4 [ 2664998 ] |
| Status | Original: Closed [ 6 ] | New: Resolved [ 5 ] |
| Workflow | Original: JSD Suggestion Workflow [ 2052402 ] | New: JSD Suggestion Workflow - TEMP [ 2321939 ] |
| Resolution | New: Duplicate [ 3 ] | |
| Status | Original: Open [ 1 ] | New: Closed [ 6 ] |
| Workflow | Original: JSD Suggestion Workflow - TEMP [ 2047442 ] | New: JSD Suggestion Workflow [ 2052402 ] |
| Workflow | Original: JSD Suggestion Workflow [ 1405281 ] | New: JSD Suggestion Workflow - TEMP [ 2047442 ] |
| Description |
Original:
h3. Summary
We should have a comparison document that shows the Pro's and Con's of using a JIRA Service Desk Mail Handler compared to a JIRA Mail Handler. Some areas that could be covered: - User Experience/Interface for JIRA Service Desk Mail Handler is tailored for JIRA Service Desk Experience - How The Mail handler reacts to an Unknown User E-mailing JIRA. - Service Desk Mail Handler does not delete E-mails, and the JIRA mail handler does. h3. Steps to Reproduce No known documentation exists. h3. Expected Results Something that clearly explains the differences in the Mail Handler would help our customers make better use of the products. h3. Actual Results Customers Experience is to look at: - [Receiving requests by email|https://confluence.atlassian.com/display/SERVICEDESK/Receiving+requests+by+email] - [Creating Issues and Comments from Email|https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email] Amongst other documentation to try to assemble a good understanding of the functionality. h3. Notes It would be also good to update the Documentation to be more explicit about the fact different 'Mail Handlers' Exist. |
New:
{panel:bgColor=#e7f4fa} *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-3916]. {panel} h3. Summary We should have a comparison document that shows the Pro's and Con's of using a JIRA Service Desk Mail Handler compared to a JIRA Mail Handler. Some areas that could be covered: - User Experience/Interface for JIRA Service Desk Mail Handler is tailored for JIRA Service Desk Experience - How The Mail handler reacts to an Unknown User E-mailing JIRA. - Service Desk Mail Handler does not delete E-mails, and the JIRA mail handler does. h3. Steps to Reproduce No known documentation exists. h3. Expected Results Something that clearly explains the differences in the Mail Handler would help our customers make better use of the products. h3. Actual Results Customers Experience is to look at: - [Receiving requests by email|https://confluence.atlassian.com/display/SERVICEDESK/Receiving+requests+by+email] - [Creating Issues and Comments from Email|https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email] Amongst other documentation to try to assemble a good understanding of the functionality. h3. Notes It would be also good to update the Documentation to be more explicit about the fact different 'Mail Handlers' Exist. |
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This issue relates to |