Summary

We should have a comparison document that shows the Pro's and Con's of using a JIRA Service Desk Mail Handler compared to a JIRA Mail Handler.

Some areas that could be covered:

• User Experience/Interface for JIRA Service Desk Mail Handler is tailored for JIRA Service Desk Experience
• How The Mail handler reacts to an Unknown User E-mailing JIRA.
• Service Desk Mail Handler does not delete E-mails, and the JIRA mail handler does.

Steps to Reproduce

No known documentation exists.

Expected Results

Something that clearly explains the differences in the Mail Handler would help our customers make better use of the products.

Actual Results

Customers Experience is to look at:

• Receiving requests by email
• Creating Issues and Comments from Email

Amongst other documentation to try to assemble a good understanding of the functionality.

Notes

It would be also good to update the Documentation to be more explicit about the fact different 'Mail Handlers' Exist.