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  1. Jira Service Management Data Center
  2. JSDSERVER-3910

Allow SLA goals report duration to be configurable

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently the 'SLA goals' report duration is set to Success last 7 days which limits the amount of information being shown.

      Suggested Solution

      Allow the duration to be configurable, for example 1 month or by specifying date range

            [JSDSERVER-3910] Allow SLA goals report duration to be configurable

            Gavin Means added a comment -

            The JIRA Service Desk reporting capability is very robust. I like the reports provided. Not everyone has the same needs and the duration of the SLA Goals report being locked down to 7 days is ridiculous. Please make it configurable. It would be ideal for my needs if it could show "this month".  And then have data for each month captured so I can report the trend at the end of the year.

            Gavin Means added a comment - The JIRA Service Desk reporting capability is very robust. I like the reports provided. Not everyone has the same needs and the duration of the SLA Goals report being locked down to 7 days is ridiculous. Please make it configurable. It would be ideal for my needs if it could show "this month".  And then have data for each month captured so I can report the trend at the end of the year.

              Unassigned Unassigned
              cchan Chung Park Chan
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                Created:
                Updated: