Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-389

Unable to set Customer Portal logo

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      summary

      It's not possible to upload a custom logo in the Customer Portal Look & Feel setting.

      steps to reproduce
      1. go to Customer Portal > Look & Feel;
      2. select Customize look & feel of this Customer Portal;
      3. click Choose logo and select a file to be uploaded;
      4. the image will be displayed in the page as expected;
      5. click Save.

      Expected result: new Customer Portal logo is saved.
      Actual result: a message about a successful update is displayed, but the image is discarded and the screen gets back to the Use default look & feel for this Customer Portal option.

        1. Screen shot 2014-03-07 at 4.54.43 PM.png
          Screen shot 2014-03-07 at 4.54.43 PM.png
          56 kB
        2. Screen shot 2014-03-07 at 4.54.55 PM.png
          Screen shot 2014-03-07 at 4.54.55 PM.png
          60 kB

          Form Name

            [JSDSERVER-389] Unable to set Customer Portal logo

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304964 ] New: JAC Bug Workflow v3 [ 3125572 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058883 ] New: JSD Bug Workflow v5 - TEMP [ 2304964 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056251 ] New: JSD Bug Workflow v5 [ 2058883 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955749 ] New: JSD Bug Workflow v5 - TEMP [ 2056251 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615678 ] New: JSD Bug Workflow v5 [ 1955749 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: ondemand New: affects-server ondemand
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602815 ] New: JSD Bug Workflow v4 [ 1615678 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398385 ] New: JSD Bug Workflow v2 [ 1602815 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 627726 ] New: JSD Bug Workflow [ 1398385 ]

            Jean Bisson added a comment -

            Awesome! Thank you

            Jean Bisson added a comment - Awesome! Thank you

              Unassigned Unassigned
              dwierzbicka Dobroslawa Wierzbicka (Inactive)
              Affected customers:
              5 This affects my team
              Watchers:
              11 Start watching this issue

                Created:
                Updated:
                Resolved: