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Support reference count:
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Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

Customer has reported that the way of displaying confluence KB article is different between Help Center and Customer portal :

From Customer portal, the KB article is display in a popup which is more user friendly.
From Help Center, the KB article is displayed in a new page with a smaller space to display the information.

It would be better if the way of displaying KB from Help Center can be aligned with the way from Customer portal by using the popup.

relates to

JSDCLOUD-3823 Use popup to display confluence KB in Help Center